Return & Cancellation Policy
ORDER PROCESSING AND DELIVERY
All orders placed on Shifa Infinity are processed immediately. Once an order is placed, it enters packing and dispatch without delay. Customers must provide a complete address and an active mobile number at checkout.
Delivery timelines depend on courier operations and the customer’s location. External delays caused by logistics partners, weather conditions or operational congestion cannot be used as grounds for cancellation or refund.
OFFICIAL COMMUNICATION CHANNEL
All communication related to orders, delivery, support, replacement or verification will take place only through our official WhatsApp channel at +91 88898 78633.
Messages sent to any other number, social media page or personal contact will not be considered valid for support, claims or disputes.
NO CANCELLATION POLICY
Shifa Infinity follows a strict no cancellation rule.
Once an order is placed, it cannot be cancelled, modified or stopped.
By completing a purchase, the customer accepts that the order is final and irreversible.
NO RETURN AND NO REFUND POLICY
All products sold by Shifa Infinity are health consumables. These products fall under non returnable and non refundable categories.
No refund will be issued under any circumstance, including change of mind, dislike of taste, personal preference or accidental duplicate orders.
COD ADVANCE PAYMENT POLICY
Any advance amount paid for a Cash on Delivery order is strictly non refundable.
If the delivery does not happen due to customer unavailability, incorrect address, unreachable phone number or refusal to accept the parcel, the advance payment will not be refunded under any situation.
This covers courier handling, processing and reservation of stock.
DAMAGED PRODUCT REPLACEMENT
A replacement is offered only if the product arrives physically damaged.
To qualify for replacement, the customer must provide a complete unboxing video recorded from the moment the parcel is received. The video must clearly show the sealed outer parcel, the shipping label and the exact moment the damage becomes visible.
The video must be continuous without cuts or edits.
This must be submitted within 24 hours of delivery.
If the video is incomplete, unclear or submitted late, the claim will not be accepted.
Only a replacement will be provided. Refunds are not issued for damage claims.
REPLACEMENT LIMITATION
Only one replacement will be provided for a verified damage claim.
Further requests for the same order will not be accepted.
RETURN TO ORIGIN AND RESHIPPING CHARGES
If delivery fails because the customer is unavailable, the number is unreachable, the address is incorrect or delivery is refused, the parcel will return to origin.
In such cases, the customer must pay two way shipping charges for return and redelivery.
Refunds will not be issued for parcels that return due to customer related issues.
CUSTOMER RESPONSIBILITY
The customer is responsible for entering accurate delivery details and ensuring availability to receive the parcel. Any delivery failure caused by incorrect information or customer unavailability does not qualify for cancellation, return or refund.
FINAL ACCEPTANCE
By placing an order with Shifa Infinity, the customer confirms acceptance of all terms mentioned in this Shipping Cancellation Return Policy.
These terms override all previous policies and apply to every order placed through the website, WhatsApp, Instagram or any associated platform.